Privacy Policy

Last updated: September 2026

FÖRM (“FÖRM”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how FÖRM collects, uses, stores, and handles personal information in connection with our website, enquiries, bookings, and services, in accordance with Japan’s Act on the Protection of Personal Information (APPI) and other applicable laws and regulations.

1. Personal Information We Collect

Depending on how you interact with FÖRM, we may collect:

Name
Email address
Phone number
Instagram or other social media account information, where provided
Preferred service
Preferred location, dates, and times
Information provided through enquiry, booking, or contact forms
Your goals, concerns, or reason for contacting us
Information necessary to provide our services
Information about your physical condition, injuries, or relevant medical history where necessary for providing training or therapy

We only collect information that is reasonably necessary for the purposes described below.

2. Purpose of Use

We may use personal information for the following purposes:

Responding to enquiries and requests
Managing appointments and bookings
Providing personal training, remedial massage, sports therapy, and related services
Understanding your goals, needs, and physical condition
Planning and adjusting training or therapy services
Communicating with you regarding appointments and services
Providing information about FÖRM's services, events, and updates
Improving our services and website
Maintaining the security and functionality of our website and services
Complying with legal and regulatory requirements

We will not use personal information beyond the scope necessary to achieve the specified purposes, except where permitted or required by applicable law.

3. Health and Physical Condition Information

As FÖRM provides personal training and hands-on therapy, we may collect information relating to your physical condition where it is necessary to provide appropriate services.

This may include information concerning:

Pain or physical complaints
Current or previous injuries
Physical limitations
Relevant medical history
Exercise history
Other information relevant to your training or therapy

Certain health-related information may constitute special care-required personal information under the APPI. Where prior consent is required by law, we will obtain the necessary consent before collecting such information.

Please avoid providing unnecessary medical or sensitive information through general website enquiry forms. Where detailed health information is required, we may collect it separately through an appropriate client intake or assessment process.

4. Third-Party Disclosure

FÖRM will not provide personal data to third parties without prior consent, except where permitted or required under applicable law.

This may include circumstances permitted under the APPI, such as cases required by law or necessary to protect a person's life, body, or property where obtaining consent is difficult.

We may use third-party service providers to operate FÖRM, including providers of:

Website hosting
Booking and appointment management
Email and communication services
Payment processing
Cloud storage
Website analytics
Other business and technical services

Where appropriate, we will take measures required under applicable law to ensure the proper handling of personal information by such service providers.

5. Personal Information Processed Outside Japan

Some services used by FÖRM may process or store personal information outside Japan.

Where personal data is provided to a third party located outside Japan, FÖRM will comply with the requirements of the APPI, including applicable requirements concerning consent, information disclosure, and appropriate safeguards.

The countries and service providers involved may vary depending on the systems and services used by FÖRM.

6. Security of Personal Information

FÖRM takes necessary and appropriate security measures to prevent the loss, destruction, alteration, leakage, or unauthorised access to personal information.

These measures include appropriate access controls and technical and organisational safeguards suited to the nature and amount of information handled.

7. Retention of Personal Information

FÖRM retains personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, or for as long as required or permitted by applicable law.

When personal information is no longer necessary, we will take appropriate steps to delete or otherwise dispose of it.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

Operate and maintain the website
Understand how visitors use the website
Improve website functionality and user experience
Measure website performance
Understand the effectiveness of marketing activities

Third-party services used on our website may also collect information through cookies or similar technologies.

You may manage or restrict cookies through your browser settings.

9. Marketing Communications

Where permitted by applicable law, FÖRM may use your contact information to provide information about FÖRM's services, availability, events, or updates.

You may request that we stop sending marketing communications at any time.

10. Your Rights

Subject to applicable laws and procedures, you may request access to, correction of, deletion of, or suspension of the use of your personal information held by FÖRM.

We may request information necessary to verify your identity before processing such a request.

Certain requests may be subject to limitations or exceptions under applicable law.

11. Changes to This Privacy Policy

FÖRM may update this Privacy Policy when necessary to reflect changes in our services, technology, legal requirements, or the way we handle personal information.

The latest version will always be published on this page with the date of the most recent update.

12. Contact

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

FÖRM
Representative: Atsushi Tanaka / 田中暖
Location: Osaka, Japan
Email: info@formjapan.com