Terms & Conditions

Last updated: September 2026

These Terms & Conditions (“Terms”) govern your use of the FÖRM website and your purchase or use of services provided by FÖRM (“FÖRM”, “we”, “us”, or “our”).

By accessing this website, making a booking, purchasing a service, or participating in a FÖRM session, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or FÖRM services.

1. About FÖRM

FÖRM provides personal training, remedial therapy, sports therapy, movement training, and related conditioning services in Osaka, Japan.

Our approach combines assessment, hands-on therapy, movement training, and exercise to support better movement, physical capacity, performance, and general wellbeing.

FÖRM's services are not a substitute for medical diagnosis, medical treatment, or emergency medical care.

Where appropriate, you may be advised to seek assessment or treatment from a qualified medical or healthcare professional.

3. Bookings

Appointments may be made through the booking methods provided by FÖRM.

A booking is confirmed once you receive confirmation from FÖRM or through our designated booking system.

Appointment availability is subject to change.

You are responsible for providing accurate contact information and attending your appointment at the correct time and location.

4. Services

FÖRM services may include:

Personal training
Remedial therapy
Sports therapy
Movement assessment
Corrective and integrative exercise
Strength and conditioning
Hands-on therapy
Movement and performance coaching

The specific service, duration, price, and conditions applicable to your appointment will be displayed at the time of booking or otherwise communicated before the service is provided.

FÖRM may modify, suspend, or discontinue services when reasonably necessary.

4. Services

FÖRM services may include:

Personal training
Remedial therapy
Sports therapy
Movement assessment
Corrective and integrative exercise
Strength and conditioning
Hands-on therapy
Movement and performance coaching

The specific service, duration, price, and conditions applicable to your appointment will be displayed at the time of booking or otherwise communicated before the service is provided.

FÖRM may modify, suspend, or discontinue services when reasonably necessary.

5. Assessment and Individualised Services

FÖRM may conduct an assessment before or during a session to understand your movement, physical condition, goals, training history, and relevant circumstances.

The content of each session may be adjusted based on the information available at the time.

FÖRM does not guarantee a particular physical, therapeutic, health, or performance outcome.

Individual results vary depending on factors including physical condition, consistency, lifestyle, training history, recovery, and adherence to recommendations.

6. Health and Medical Conditions

You are responsible for providing accurate and relevant information about your health, injuries, physical limitations, medications, or other circumstances that may affect your ability to safely participate in training or therapy.

You should inform FÖRM of any relevant change in your physical condition before a session.

You should not participate in a session if you believe that doing so would be unsafe.

FÖRM may modify, postpone, or decline to provide a service where we reasonably believe that continuing the session may not be appropriate.

Where necessary, we may recommend that you consult an appropriate medical or healthcare professional before continuing.

7. Physical Activity and Training

Personal training, exercise, and physical activity involve inherent risks, including muscle soreness, fatigue, aggravation of an existing condition, and injury.

You voluntarily participate in physical activity and agree to communicate any pain, discomfort, dizziness, or other concerning symptoms during a session.

You should stop an activity and notify your FÖRM practitioner if you experience unusual or concerning symptoms.

FÖRM will take reasonable care in providing its services, but no training or exercise program can eliminate every inherent risk associated with physical activity.

8. Remedial and Hands-On Therapy

Hands-on therapy may include remedial therapy, sports therapy techniques, myofascial techniques, trigger point techniques, joint mobilisation, and other appropriate manual techniques.

You must communicate any relevant health conditions, injuries, allergies, medications, or other circumstances that may affect the suitability of therapy.

You may request that a particular technique be modified or stopped at any time.

FÖRM may decline to provide a particular technique where it is considered inappropriate based on the information available.

10. Late Arrivals

If you arrive late, your session may need to finish at the originally scheduled time so that it does not affect subsequent appointments.

The full session fee may still apply.

Where possible, FÖRM will provide the most appropriate service within the remaining appointment time.

11. No-Shows

If you do not attend a confirmed appointment without providing appropriate notice, the appointment may be treated as a cancellation.

Any applicable cancellation or no-show fee will be handled according to the cancellation policy provided at the time of booking.

12. Fees and Payment

All prices are displayed in Japanese Yen (JPY) unless otherwise stated.

Payment must be made using the payment method accepted by FÖRM.

FÖRM may change its prices from time to time. Price changes will not affect a booking that has already been confirmed unless otherwise agreed.

Any applicable taxes or additional charges will be displayed as required by law.

13. Refunds

Refunds will be handled in accordance with the applicable booking, service, and payment terms.

Where a refund is required by applicable law, FÖRM will provide the refund in accordance with that law.

Nothing in these Terms is intended to limit any rights or remedies available to you under applicable consumer protection laws.

14. Safety and Emergency Situations

FÖRM is not an emergency medical service.

If you experience a medical emergency or serious symptoms, you should seek appropriate emergency medical assistance.

FÖRM may stop a session immediately if continuing would reasonably appear unsafe.

15. Personal Belongings

You are responsible for your personal belongings while attending a FÖRM session.

FÖRM is not responsible for loss, theft, or damage to personal belongings except where such responsibility cannot legally be excluded or limited.

16. Third-Party Facilities

FÖRM may provide services at gyms, studios, treatment spaces, rental facilities, or other third-party locations.

Where services are provided at a third-party facility, you may also be required to comply with that facility's rules, policies, and terms.

FÖRM is not responsible for matters relating to a third-party facility that are outside FÖRM's reasonable control.

17. Website Information

Information provided on the FÖRM website is intended for general informational purposes.

While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information on the website will always be complete, accurate, current, or available.

Information provided on the website should not be interpreted as medical advice, diagnosis, or treatment for a specific condition.

18. Intellectual Property

Unless otherwise stated, all content on the FÖRM website is owned by or licensed to FÖRM.

This includes:

FÖRM's name and branding
Logos
Text
Photographs
Videos
Graphics
Designs
Educational materials
Other website content

You may not reproduce, distribute, modify, sell, or commercially use FÖRM content without prior written permission, except where permitted by applicable law.

19. Third-Party Websites

The FÖRM website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that FÖRM endorses or accepts responsibility for the content, availability, privacy practices, or terms of those third-party websites.

You should review the relevant third party's terms and privacy policy before using their services.

20. Reviews, Testimonials, and User Content

If you voluntarily provide feedback, testimonials, photographs, videos, or other content to FÖRM, you retain any rights you have in that content.

FÖRM will not publicly use identifiable photographs, videos, testimonials, or similar personal content for marketing purposes without obtaining appropriate permission.

21. Privacy

FÖRM collects and handles personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information, including information provided through our website, enquiry forms, bookings, and client intake processes.

22. Suspension or Termination of Services

FÖRM may refuse, suspend, or terminate access to its services where reasonably necessary, including where:

A person behaves abusively, threateningly, or inappropriately
A person repeatedly fails to follow reasonable safety instructions
Information provided by a client is materially inaccurate or misleading
Continuing the service presents a reasonable safety concern
The service cannot reasonably be provided
Payment obligations have not been met

Any rights or obligations that should reasonably continue after termination will remain in effect.

23. Limitation of Liability

FÖRM will provide its services with reasonable care and skill.

To the maximum extent permitted by applicable law, FÖRM will not be responsible for loss or damage arising from circumstances outside FÖRM's reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to exclude liability for intentional conduct or gross negligence, or to remove any rights or remedies that cannot legally be excluded under Japanese law.

24. Force Majeure

FÖRM will not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.

This may include natural disasters, severe weather, government restrictions, public health emergencies, infrastructure failures, power outages, or other circumstances that make providing services impracticable or unsafe.

Where reasonably possible, FÖRM will contact affected clients and offer alternative arrangements.

25. Changes to These Terms

FÖRM may update these Terms from time to time to reflect changes to our services, technology, legal requirements, or business operations.

The latest version will be published on this page with the date of the most recent update.

Where a change materially affects an existing agreement, FÖRM will provide appropriate notice where required.

26. Governing Law

These Terms are governed by the laws of Japan.

Any dispute arising in connection with these Terms or FÖRM's services will be subject to the jurisdiction of the courts of Japan, subject to any mandatory jurisdictional rights available to consumers under applicable law.

Nothing in these Terms limits any mandatory rights or protections available to consumers under Japanese law.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply to the extent permitted by law.

28. Contact

If you have any questions regarding these Terms & Conditions, please contact us.

FÖRM
Representative: Atsushi Tanaka / 田中暖
Location: Osaka, Japan
Email: info@formjapan.com